Returns Policy
14-Day Return Window
Return unused products in original packaging within 14 days of delivery for a full refund or exchange.
Return Eligibility
Products must be unused and in original packaging
Return request must be made within 14 days of delivery
Original invoice or proof of purchase required
Non-Returnable Items
Custom-cut or special-order products
Used or opened abrasive products
Products with damaged packaging due to customer handling
How to Return
- Contact our customer service team to initiate a return
- Receive a Return Authorization Number (RAN)
- Pack items securely with all original materials
- Ship to our warehouse or arrange pickup
- Refund processed within 5-7 business days of receipt
Contact Us
For return requests or questions, contact us at +961 3 741 565 or info@moticosolutions.com